NOCTIS – REFUNDS & RETURNS POLICY

Our Guarantee

At Noctis, we are committed to delivering products that support your wellbeing and recovery. If you are not satisfied with your purchase, we’re here to help.

Returns

We accept returns within 14 days of delivery.

To be eligible:

• Items must be unused, unopened, and in original packaging

• Items must be in the same condition as received

Due to the hygienic nature of health and wellness products, we are unable to accept returns on opened or used items.

Damaged, Faulty, or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery.

We will prioritise resolving the issue with a replacement or full refund at no additional cost.

Refunds

Once your return has been received and inspected:

• Refunds will be issued to your original payment method

• Please allow 5–10 business days for processing

Original shipping costs are non-refundable, unless the item is faulty or incorrect.

Exchanges

We do not offer direct exchanges. If you would like a different item, please return your item (if eligible) and place a new order.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

We strongly recommend using a tracked delivery service, as we cannot guarantee receipt of returned items.

Order Changes & Cancellations

Orders are processed quickly to ensure fast delivery.
We may not be able to cancel or modify an order once it has been confirmed.

Contact Us

For all return enquiries, please contact:

Email: help@noctiswell.com